Testimonials

“Paul and the team have serviced several of my vehicles (BMW, Honda, Nissan, and Mini) over the past years, always helpful, good value and friendly service.”

-Russell Mirams


“I took my Mercedes CLK to Westlake. The car had been SORN for a couple of years and was in a bit of a state when Westlake picked the car up from my home. Paul and his team worked miracles and it now looks and drives like new. They are excellent at keeping you informed and go above and beyond for customers. I would definitely recommend.”

-Jean Miller


“2 good jobs on my range rover Evoque”

-Teejay King


“I had EGR valve replaced on my Audi A3 and not only Westlake Garages had the best price but they also provided a great customer service. Was quite impressed when they came to pick up my car in the morning. Very friendly staff and Paul is always giving great advice. I’m so lucky it’s my local garage”

-Svetlana Dimakova


“I must say initially I had hesitations after taking my Range Rover Sport to Westlake Garage. They collected my car from house which was very handy. They took their time to explain to me in layman’s terms what the issues where with my car and I really appreciated this in the midst of them attending to other customers as well. Well done to Paul and his team! Great job indeed and I highly recommend them.”

-David Mapfumo


“Friendly, Approachable, Helpful, Honest, Experienced and approved Service Centre for Land Rover and Audi. Me and my wife have been using Westlake Garages for over 9 years. I discovered that a lot of my family and friends been using their services for a lot longer. Owning and running a Land Rover Discovery SUV and an Audi A3 Sportback is not cheap. Repair, MOT and Servicing continues to be a significant cost but I always insist that the jobs that need to be done should be done well to maintain maximum safety not only for me and my wife but also for my two little children and also to the highest possible standards. This is what Westlake Garages do very well. Every repair and service they have done for me has been diagnosed well, the options discussed with me and the work carried out in the best way possible to the highest possible standards and kept me fully informed. They have even taken the hassle of having to drop off and pick up the vehicle from my office or home and delivered in pristine condition and on time as agreed. I have never been over-charged but have had to pay for the work that I have agreed for far less than a dealer would have charged. If I had a problem with any proposed work or costs or out-comes, I feel confident that I could easily discuss these issues with the owner Paul. As a Management Consultant with a reputation to uphold, I would have no reservations in recommending Westlake Garages.”

-Joseph Bastiampillai


“I found Westlake Garages last year based on internet reviews for independent Landrover dealerships that were Landrover approved. Took my Landy to them for an annual service + MOT, they were roughly half the price of Hunters. Took it back today for another service + MOT; they phoned me to let me know the turbo is on the way out. Warranty issue, and the car will be there over the weekend, but Westlake are dropping off anything we need from the car this evening before they close for the Easter Weekend. This is a professional garage that delivers quality service at a really good price. I will continue to use them so long as I live in Richmond area.”

-Jeremy Botha


“We needed a rather large keyed scratch repairing. Westlake Garages provided excellent service and reasonable price. Car looks like new. Very pleased with the experience and will definitely recommend!”

-Isabelle Gill


“Excellent service picked up and returned my Porsche 911 beautifully clean , efficient and fair highly recommend”

-PhilRushton


“I visited Westlake Garages for the first time today and was VERY VERY IMPRESSED. They diagnosed my fault on my Audi immediately and turned it around instantly. Customer Service with Ravi and Paul was superb. I wish I had known about this company years ago. I will definitely be coming back to Westlake Garages. Thanks, George”

-George Benn


“Honest, efficient, reliable, value for money. Had some bodywork done, which was completed to a high standard and at a good price. We will go there for MOT, servicing, repairs, anything.”

-u65 ketelsuw


“I have taken my BMW and my old car Vauxhall Astra to Westlake for 2years. The staff are outstanding and they provide a remarkable service. I have also contacted them just before closing time when my BMW Clutch and Fan belt has given way on two separate occasions. In these moments of panic the staff have been kind and supported me in getting my car to the garage after hours. Thanks for fixing my car at short notice and providing a warm and friendly service too. Wishing you all at Westlake A Very Merry Christmas & Happy New Year.”

-Veronica Lourdes


“I’ve been a customer at Westlake for years. They’ve serviced and repaired all the cars i’ve owned for the past 10 years – bmw M3, my new Land Rover and even my mother’s Mini. When i take my cars to Paul and his team, it’s just simple, straightforward and they know their cars inside and out. I don’t know why anyone would go to a main dealer!! A huge thank you to the team at Westlake! Keep it up guys :)”

-Nick White


“Excellent service, recommend to all my friends.”

-Deepika chigurupati


“The best garage for service. I got done my BMW 3 series gear box service and changed the alternator without any hassle. The manager Paul and technician Ieller are the best person to work with.”

-Haider Bajwa


“Westlake Garage has provided an excellent service over the past 2 years looking after both my Mercedes and Jaguar. The mechanics are knowledgeable about a wide range of vehicles including luxury makes and willing to investigate and rectify small annoyances as well as major issues. I strongly recommend Paul and his team to anyone requiring competitively priced tyres, servicing or repairs for a performance vehicle.”

-Chris Jacques


“Paul and his team have done 3 major jobs on my Audi and I have been very impressed. His team are really friendly and helpful and you can always get hold of them. The car always comes back spotlessly clean, and on each occasion, Paul has called me the following day to check that the car is running fine. On the most recent job Paul stayed open until 730pm so I could collect my car after finishing work. Nice to have a friendly garage I can really trust!”

-Adam Greghni


“Finally I have found resonable rates for service to my BMW. I was overpaying for a years. Car was return absolutely spotles after changing brake pads. I strongly recommend that garage.”

-Bogdan Fiszer


“Well it has been now over a year since I purchased my BMW 520 Diesel Saloon from Westlake Garages and I have to say the car has behaved impeccably. I was doing an increasing amount of mileage and needed a car that was both economical, comfortable and reliable. I was advised that provided I serviced the vehicle at the designated service intervals, my car would give me trouble free motoring. To date, this has been absolutely the case and even though I do not live in the area I return each time to Westlake when my car requires servicing – Top marks to Paul and his team, I highly recommend these guys…”

-Trevor Sinclair


“Despite going back and forth the garage worked hard to repair the scratches on my car.”

-Nicola Rowledge


“I have been to few garages for my car mechanical work. All of them really scared me with their prices and exaggerated parts & repairs involved. A friend of mine recommended Westlake Garages. I must say their high tech diagnose system was marvellous. They found the exact fault and it cost me 70% less money than what other garages quoted. I highly recommend Westlake garages. Emanuel Anthony Mariampillai”

-Emanuel Mariampillai


“I just bought a new 2002 Mercedes and unfortunately it was riddled with problems and a bad diesel smell started coming through the air vent shortly after I bought it. I urgently needed the car up and running for work (I travel in excess of 400 miles a week) so I took it to Westlake garages as they are local to me, it was my first time using their services. I was pleasantly surprised by the team. The team there were very friendly and helpful and had a good look at the vehicle identifying all of the issues with it. They then advised me of the problems they found letting me know which were serious issues and which ones I could do at a later time, saving me money. At every stage I did not feel under pressure to have to commit to using there service and they gave me the time to think about my options. I decided to get the essential issues fixed which they did in record time as I needed the car back urgently. Not only did they save me money they completed the work to a very high standard and very quickly in line with my need to be back on the road. I have had bad experiences in the past with other garages but I have to say that the team at West Lake Garages were outstanding. I have no hesitation in recommending their services to anyone and I will be using them again in the future. I am actually taking the second car in our house for them to look at so they can resolve. All in all high quality service, excellent quality of work and customer satisfaction.”

-Balrajdhillon


“Took some time in the body shop but quickly resolved and good result. Great customer service doing all they can to remedy the delay. Happy customer”

-Mark Peal


“The steering rack of my Porsche 911 C2s was done recently at a very reasonable price . The Car drives great and the technician who worked on my car was very knowledgable of Porsche mechanical aspects . Highly recommended !”

-TK WEE


“STRONGLY RECOMMENDED !!! CUSTOMER SUPPORT When I (urgently) needed their support, they picked up the car from my home and also were able to deliver it back. Some other time, they picked me up from my home to the garage. Also, the guys in the garage are very friendly. PROFESSIONALISM They always give a call back to me before they fix anything, giving me a full update of damage/repairs/costs, explaining all the engineering parts needed. EXPERTISE I had a serious problem with my Mercedes c220 diesel, and all the other garages in Richmond area could not detect. These guys, were able to find the problem within 3 hours and fix it during the day (!!!!). Impressed that they were keeping me posted for any step they were completing. COST: Very reasonable pricing for what they offer. Normal car maintenance costs around 65% less that main dealer (I used for 3 years) and 2 repairs done during 2015 were almost 60% less than main Mercedes dealer and almost 20% less than competitors in the area (I checked prices in both cases).”

-Kostas Chasapidis


“I had a bit of a bump in my Focus ST and bent the suspension, I was quoted a day and a half to repair along with a hefty price from Ford. I contacted Westlake as an approved garage and dealt with Paul – what a nice genuine guy! Not only was the price less that half Ford quoted, the job was completed within an hour. Great, friendly, professional service, I will definitely be recommending to family and friends.”

-Paddy Ward


“I have been going to Westlake garages for 8 years and will not go anywhere else . They are professional and reasonably priced. I have had many types of work done including MOT, Body work, replacement of clutch, new tyresetc and feel looked after whilst the car is in their hands. They are also very speedy in getting all work done and understand that the car is essential in everyday life so they try to get the job done as quick as possible .Westlake have even given me a replacement car on many occasions whilst jobs are being done in the garage which is extremely helpful. They can pick up and drop off the car if requested and it is always cleaned inside and out when it arrives. 5 stars all the way for me . I would definitely recommend.”

-Nyahandrews


“I have had my Jaguar XK8 serviced twice and prepared for anMoT by Westlake Garages. These are big, complicated cars that go wrong frequently and it is important to find a garage that knows what they are doing. I am happy to say that Westlake have done a really good job, fixing the heater, gearbox, rust, suspension and brakes, as well as carrying out the regular servicing items. It was expensive – that is the problem with Jaguars – but the car drives a lot better than when I first took it to them. They collect and deliver it, have let me have a loan car, and always wash and valet the XK8 before returning it – nice!”

Peter Weinberg


“I recently had some extensive body work done on my car, and Westlake dealt with it all so efficiently. My car was repaired beautifully and was ready to collect on time. I would not hesitate to recommend Westlake Garages – they are a professional and very well run business. Sue Latham”

-Beast O


“I have purchased my car from Westlake Garages and they are very good and honest, and i service my car all the time at the same garage, and they provide me with best service, and the owner and the staff are very helpful and professional.”

Mohamed shaheen


“i have used westlake garage twice now, and i have dealt with Paul on both occasions and i have to honestly say i would highly recommend this garage to anyone, the first time was for my front brakes which they gave me a great price on and a fantastic job, and the second time around was for spark plugs, coils and a full service, which they done a great job on, both times they picked up my car and dropped it off and informed me when they would be with me.”

-Adam miller


“Surprised at some of the reviews.. The wife had a flat tyre, so we stopped at the closest garage. They were very helpful, repaired the puncture and didn’t even charge us!! Excellent..”

-Lostheat1


“My Audi A3 (2011) Coolant system was leaking & damaged the timing belt. Westlake offered me a free courtesy car for the weekend whilst they repaired the damage. I also asked Westlake to complete a service. I’m only offering 4 stars as I had to return for a 2nd time to get the service light switched off – but I’m local, so this wasn’t a major gripe. £515 for the repairs and a heavily discounted service. I will be returning to have the tyres replaced (also an excellent quote for two rear tyres). Thanks Paul!”

-Richard Chambers


“I have been using Westlake Garages for the last 6 years for servicing and MOT. It has been a hassle free experience with good service and reasonable charges.”

-P Ryan

 

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